Issues with deliveries

If I enter the wrong address for a delivery, can I change it?

• No. Once a delivery is accepted in our system, neither pickup nor dropoff addresses can be changed. Please cancel the delivery and replace it using the correct address(es).

Are pickup locations editable in the Dashboard?

• Not at this time. To avoid confusion, please double-check your pickup location inputs prior to submitting a delivery request.

How do I cancel a delivery?

• You are free to cancel a delivery at any time. To do so:

Dashboard user: Select the order you wish to cancel. Scroll to the bottom of the order page to select Cancel Delivery. This order will now show as canceled in your delivery history log.

To ensure delivery people are compensated for their time spent on a delivery, do note the following fee structure for canceling a delivery:

• Cancel order with no delivery person assigned: no charge
• Cancel order with a delivery person assigned but pickup not yet complete: $5 fee
• Cancel order with a delivery person assigned and pickup is complete: full delivery fee