What is Shuttle?

Uber Shuttle is a service that runs on fixed routes and schedules between designated pick-up and drop-off locations. You can reserve up to 7 days before your intended travel date for yourself and three other riders to travel in a high-quality, safe shuttle.

All riders 2 years or older require a ticket and to be seated with a seat belt. Up to one rider per guardian 2 years or under may travel for free.

Ticket Fare Structure

Uber Shuttle fares are fixed based on the route and number of seats you select. They are not subject to surge pricing.

Payment for your Shuttle must be made via the Uber App. Cash is not accepted on board the Shuttle, and it is not possible to board the Shuttle without prior reservation.

Luggage allowance on Shuttle

The below allowance is included in your ticket’s fare:

Each rider is permitted to bring on board:

• One piece of luggage (carry-on or checked luggage) weighing up to 50lbs/22.5kg
• One personal item which must fit on your lap or under your seat.

For additional pieces of luggage, you must book extra seats for additional luggage.

Booking trips

You can view schedules and seat availability in the Uber app. Up to 4 seats can be reserved up to 7 days in advance. By booking in advance, you ensure your seat is reserved for your trip. Seats can fill up fast, so be sure to reserve early!

To book a shuttle in the Uber app

1. Enter your destination,
2. Select the Uber Shuttle option
3. Review your fare
4. Select your preferred pickup time and how many seats you desire (up to 4 per booking)
5. Tap book your Shuttle.

Once you make a reservation in the app

• You’ll receive a ticket with a QR code and a unique PIN. Your driver will scan your code as you board the shuttle and may also ask for your unique PIN to verify your booking.
• You can track your shuttle and view the pickup location on the Uber app’s home screen starting 25 minutes before your scheduled pickup time. The pickup location will be shown on the map.

Editing your booking

To modify shuttle bookings, you’ll need to cancel your scheduled trip and book a new one.

To cancel a booking

1. Go to Activity in the Uber app.
2. Select the trip you want to cancel.
3. Cancel the reservation.
4. You may now make a new reservation by selecting the Shuttle icon on the home screen of the Uber App.

If you can’t make your booking, please cancel as soon as possible to open your seat for someone else.

• Bookings cancelled 25 minutes or more before your scheduled departure will be fully refundable.
• Bookings cancelled within 25 minutes of your departure time are subject to 100% of the total fare as a fee.
• “No show” bookings are subject to the total fare.

If you have questions about cancellation, please contact Uber support by tapping Help > Uber Shuttle.

Trip or booking issues

Forgot to book a seat?

You can make a reservation up to 5 minutes before departure, as long as the shuttle has seats available.

Finding routes, stops and scheduled times

All available routes, stops, and scheduled times can be found in the Shuttle section of the Uber app.

To view routes and schedules in the app:

1. Select the Shuttle icon on the Uber Home screen.
2. Enter your pickup and drop-off locations.
3. You’ll see a list of all available routes between your locations.

Lost items

If you need assistance with lost items or any other issues, please contact Uber support by tapping Help-> Uber Shuttle in your Uber App.

Animal/Pet on Shuttle?

• Service animals are permitted to travel on board the Shuttle.
• Pets are not allowed on board.

Need to report a bug or technical issue?

Please submit an in-app bug report and contact Uber support by tapping Help → Uber Shuttle. Thank you for reporting these bugs to us!

Have feedback or suggestions?

Please let us know! You can contact Uber support by tapping Help > Uber Shuttle to give feedback or suggestions for improving the Uber Shuttle.