We’re happy to assist you with your current reservation. If you’re at the rental car counter or waiting for your vehicle delivery and need immediate assistance, please chat with us below.

You can also review our rental FAQs and the following common issues for quicker resolution:

I’m trying to pick up my car, but the rental desk is closed/there is no one here to assist me

First, please try to call the rental company. You can find the phone number of your supplier in the FAQs on your reservation page or on the rental voucher.

If the rental company doesn’t answer the phone, please take a picture of the closed rental desk, with the date and time showing in the picture.

Please send us the following information in the chat so we can try to assist you:

• The picture of the closed rental desk
• A screenshot of the call log, showing that you attempted to call the rental desk
• Any proof showing you arrived at the rental desk on time (Uber/Taxi receipt, flight information, public transport ticket, Google Maps location information, etc)

The supplier didn’t have a rental car available for my rental

Please ask the rental desk for a note, email or letter confirming they do not have a car available and send the following in the chat window with us:

• The note, email or letter confirming there was no car available
• Any proof showing you arrived at the rental desk on time (Uber/Taxi receipt, flight information, public transport ticket, Google Maps location information, etc)

The deposit was higher than I had anticipated

Please ask the rental desk for a document which shows that the amount is higher than advised in the booking and send this to us over the chat window.

If you purchased extra insurance for this reason, please send us the following information as well:

• The document showing that the excess amount is higher than advised
• The final invoice
• The signed rental agreement
• Any proof showing you arrived at the rental desk on time (Uber/Taxi receipt, flight information, public transport ticket, Google Maps location information, etc)

My vehicle delivery driver isn’t here yet, and it’s more than 30 minutes past the dropoff time

If the driver has contacted you and provided a drop-off time, please wait for the driver to deliver your vehicle.

If you haven’t heard from the driver or you are unable to wait for the driver to deliver the vehicle within the window they’ve communicated, please chat with us below for additional assistance.

My vehicle delivery or pickup could not be completed because I was never assigned a driver

For pickups, you can still go to the Avis lot yourself to pick up the car or you can cancel your rental and reschedule for a later time. For returns, please return your car to the same Avis lot your car was picked up from by your rental end time. If you go to Avis yourself, please call the lot to confirm with them beforehand and chat with support below if you need assistance locating the correct lot or have any other questions.

The vehicle I received is unsafe, has mechanical issues, or has a cleanliness concern

If there’s a major concern about the vehicle’s condition or you believe it’s not safe to drive, please work with the rental supplier directly. If the issue persists, please chat with us below: