If you didn’t request this ride at all, it’s possible that someone you know could have been logged into your account and may have requested a ride on your account without realizing it. Before getting in touch with us, it’s a good idea to check with friends and family who may have access to your Uber account or the payment method.
If you requested a ride but your driver didn’t show up, it may be that another rider accidentally took the ride.
To prevent a similar issue in the future, you can turn on Verify Your Ride in the app to receive a 4-digit PIN that helps your driver confirm you’re in the right car.
If you’ve followed the recommendations above but still feel you were charged for a ride someone else may have taken, please provide the ride details below and we’ll be happy to assist you:
Note: Each report is reviewed to ensure the claims are valid.