I'm not receiving email, SMS, or push notifications

We understand how frustrating it can be ‌when you cannot log in or perform a specific action on the app because you didn’t receive the code verification or push notifications. This usually happens when you’ve configured two-factor authentication or changed your communication preferences.

You’ll find steps ‌to help you with this in the following articles:

Issues receiving SMS messages

If you’re having issues receiving SMS messages, make sure:

• You’re in an area with good cell reception;
• Your phone number stored in the Uber app matches your current phone number.

Issues receiving email messages or push notifications

• Check your spam inbox as sometimes Uber emails can accidentally be stored there;
• Review if your Uber email matches your default email;
• Check if Uber is allowed to send notifications in the operating system (iOS or Android settings);
• Review the email subscription settings in the Communication hub.

Your Account Info can be updated through the Uber App or website. Instructions are available here, If you need further assistance related to your personal ‌data and to contact ‌Uber Data Protection Officer (DPO), click here.

If you’re still having issues receiving messages or Uber notifications, fill out the form below and we’ll be in touch to help. We ask that you give us some additional info so we can confirm your identity. This helps us keep your account secure.

Uber may retain this information, and other elements of this interaction, in accordance with our Privacy Notice and Terms of Use. If you’d like to understand more about privacy at Uber, please visit our Privacy Center.