This page is used for reporting tech issues that cause the app to work incorrectly.
If are having non-technical issues, choose the most appropriate link below:
I can’t request a ride: For app errors or warnings you may receive when trying to request a ride on the app
I’m having issues with my payment method: For any errors and warnings related to your payment method no working
Cancellation fee: For fees and charges related to trip cancellations
Unrecognised charges: Use this link to report charges or transactions that seem unfamiliar to you
I have a different issue with my charge: For other issues with your fare
Uber Pass: Use this link to report issues or ask more information about your Uber Pass membership
If you've experienced a tech issue, first try these troubleshooting steps:
- Restart the app
- Restart your phone
- Retry
- Reset network settings
- Reinstall the app
If the issue persists, please let us know below.
Once received, our team of specialists will review your report. If it's confirmed to be an issue with the app, it will be raised to our engineering team so that it can be looked into further.
Please select where in the app are you seeing a tech issue: