Cleaning fees

In order for riders to enjoy safe, comfortable rides, drivers work hard to maintain clean vehicles.

Riders are responsible for damage to the interior or exterior of a vehicle caused by incidents such as vomiting or food spills.

• Cleaning fees are assessed and charged according to the extent of damage.
  • These fees are paid in full to the vehicle’s driver.
• In the event you are charged a cleaning fee, you will receive an updated trip receipt.
• To dispute a cleaning fee, please navigate to “Trip Issues and Refunds” > “Review my fare or fees” > “I was charged a cleaning fee”.