This page is for reporting issues with cancellation fee.
You may be charged a cancellation fee if you cancel a trip after you are matched with a driver. These fees pay driver for the time and effort they spend getting to your location.
Drivers are also able to cancel a ride request if they’ve waited a certain amount of time at the pickup location. You may be charged a cancellation fee, in this case, to reimburse your driver for their time.
If you have feedback for this cancelled trip or the cancellation fee you were charged, please select the most appropriate option mentioned below:
If someone else took the trip you requested but you were charged for the trip, please select the link below.