Switch the payment method for a past trip

It is a good practice to check the select your preferred payment method or profile before requesting a trip.

If you would like to settle a failed charge that resulted in an outstanding balance instead, please select the link below.

Please note that trips requested via cash must be paid for in cash, and you cannot split the fare with another rider or change to a digital payment method.

Kindly note the following scenarios where payment method switches are not possible:

• An outstanding payment for your previous trip.
• Switching payment to another credit or debit card.
• Switching payment from cash to non-cash mode.
• Insufficient balance in your wallet.

If you would like to change your expense code, please reach out to your U4B admin.

Also, we can help to switch your payment to another Payment Wallet only. If your trip fare was billed to the wrong payment method (e.g., you accidentally selected the incorrect credit card) or the wrong profile (e.g., you accidentally took a business trip using your Personal profile), please let us know by selecting the link below. We can correct it to the right payment method in your account.

If you paid cash for a non-cash trip and wish to switch payment now, please report your issue using the below link.