Errand is a service in which Users can request an “Errand” (extra task or favor) through the Uber App from a start point (store, supermarket, house, etc.) or end point of the requested trip, for example:
- To pick up clothes at the dry cleaners.
- To collect an item at a store and bring it to a specific destination.
- To complete express pickup services at supermarkets or shopping centers, etc.
How does it work?
To request an Errand, you should follow these steps:
- Open the Uber App.
- Go to the delivery section.
- Enter the starting point and drop-off point for the Errand.
- Select the Errand modality.
- Let the Driver know the details of the Errand via in-app chat or adding the instructions in our free-form notes section before placing the request. Include details such as Errand description, contact information, pickup and delivery instructions you want to specify to the Driver.
Note: Remember that the rate of the trip will be charged to your account through the Uber App and will be calculated according to time and distance, so additional charges may be generated (for time, traffic, etc.); in these cases, if the payment does not cover the total of the final price, a pending amount that you will have to pay on your next trip could be generated.
- If applicable, share the trip with the recipient so he can track the delivery details in real-time.
- Remember that you are responsible for your Errand, and both sender and receiver can track it in the Uber App.
What type of items and errands can not be asked via Errand?
The following items are prohibited from item delivery:
- People and animals.
- Alcohol (beer, wine, liquor).
- Illegal items.
- Firearms, weapons, ammunition, and their parts.
- Prescription pharmaceutical products, medications, vitamins, or supplements.
- Money, gift cards, lottery tickets, or transferable securities, coins, traveler’s cheques, securities of any kind payable to bearer; platinum, gold or silver, manufactured or otherwise; jewels, other articles of high intrinsic value, precious stones (all valuable natural mineral stone, silica or substances extracted from the group, whether in its natural state or refined, processed, set or treated).
- Recreational drugs, drug paraphernalia, or tobacco products.
- Hazardous materials/goods (e.g., flammable, poisonous, explosive), excluding household cleaning chemicals.
- Stolen goods.
- Fragile items.
- Sexual aids or obscene or pornographic material.
- Livestock, regulated species (e.g., noxious weeds, prohibited seeds, etc.), or animal parts, blood, or fluids.
- Any items for which you do not have permission to send in your country.
Important: If you request an Errand in violation of the law or any of our policies, including those listed on this page, we will take actions, as appropriate, including but not limited to, immediately suspending or terminating your account. Requesting illegal or unsafe products can also lead to legal action, including civil and criminal penalties.
Which are the specifications for the articles and errands allowed?
- To pick up an item, it must fit in the motorcycles or bikes of the Driver.
- Your item must be sealed, in the case of documents, put in an envelope (if possible plastic). Also, you can try to wrap the item well to avoid damage.
- The price of the initial item picked up should not be greater than 100 USD; on the other hand, items sent and errands executed via Errand must comply with all laws and regulations and with Uber’s policies. Sending illegal, unsafe, or other prohibited items listed on this page is strictly prohibited.
Note: Uber is not responsible about the conditions of the Errand or additional task in terms of collection, payment and delivery so this must be agreed directly between the Driver and you. Remember that you can communicate with each other via messages or calls within the Uber App.