My order is taking longer than expected

We know it’s important to have your order delivered on time. Merchants and delivery people do their best to meet this expectation. External factors such as traffic and weather conditions, or a busy merchant can cause delays.

How delivery estimates work

When you place an order, you’ll receive 2 delivery estimates.

• Estimated time of delivery: This is the earliest expected time your order will be delivered, and may change during your order due to external factors.
• Latest Arrival By: This is the best estimate for your order’s latest delivery time based on previous and similar orders. We do our best to be as accurate as possible, but it may not be correct 100% of the time.

How to check your order status

1. Open the Uber Eats app.
2. On the homepage, select the green banner at the top. If you have multiple orders, select the one you’d like to track.
3. Here you can see the status and estimated time of delivery.
4. Once a delivery person is assigned, you can see their location on the map.
5. Track your delivery person’s progress as they make their way to you.

How to cancel your order

1. On the order progress screen, select Help.
2. Select Cancel my order and follow the prompts.