Adjusting order
If a merchant hasn’t accepted your order yet, you can cancel your order and place a new one with your updated items.
If a merchant has accepted your order, please contact them through the app:
- Access the order tracking page.
- Scroll down to “Need help?”
- Tap the phone icon to contact the merchant.
- Provide your name, order details (visible in the app) and changes required.
You can also Google search the merchant’s phone number and contact them directly.
The merchant will do their best to accommodate your request. However, if they’ve already started preparing your order, it’s possible your request won’t be fulfilled.
Note: There may be additional charges for adjusting your order.
Replacing unavailable items
Before placing your grocery order, you can let the merchant know what to do if an item is out of stock
To replace an unavailable item with a specific replacement item:
- Select your original item and swipe up to find the section “If it’s sold out.”
- Select “Replace with” then “Options.”
- Follow the in-app prompts to pick the specific replacement item.
To replace an out of stock item with a specific replacement item:
- Select your item and then select “I’ll choose my replacements.”
- You can pre-approve items in advance.
- If the shopper cannot find the items you selected, you will be refunded.
To have the merchant replace with any similar item of their choosing:
- Select your item, then you can choose “Replace with any similar item”.
- The shopper will let you know what they picked.
To require your approval for a replacement:
- You can also select “ Require my approval to replace,” and the shopper will be required to get your approval before replacing.
- If you do not respond, you will be refunded.
To be refunded if the item is unavailable:
- Select “Don’t replace, refund” option if you do not want any replacements.
- You will not be charged if your specific item is not found.