I had an issue adding my credit card to my Uber for Business account

If you received an error message when trying to add your credit card information, try the troubleshooting steps below:

1. Ensure you’re adding a valid credit card. Debit cards, virtual cards, and prepaid cards aren’t supported. Paytm is accepted only in India. To use a payment method other than credit cards, contact our support team at business-support@uber.com or support@health.uber.com (uk-help@health.uber.com for the UK).
2. Contact your bank to check if they’re blocking the authorization hold, or if there are any restrictions on the account. We issue a $1 authorization hold (amount varies by currency) to validate your card. This hold will be voided and won’t ever be charged to your account.
3. Ensure that you’ve added all credit card information correctly. A few reminders:
   • The security code for AMEX is 4 digits while others are 3 digits
   • The card number for AMEX is 15 digits while others are 16 digits
   • The issuing bank’s country must be selected from the dropdown
   • A zip or postal code is required in the US and Canada

Altri problemi

Potrebbe esserci un'interruzione delle comunicazioni con la banca. Attendi un'ora e prova a inserire nuovamente i dati del pagamento.

Se dovessi continuare a visualizzare messaggi di errore o se i passaggi precedenti non hanno risolto il problema, contatta Uber for Business all'indirizzo business-support@uber.com o Uber Health all'indirizzo support@health.uber.com (Stati Uniti) o uk-help@health.uber.com (Regno Unito).