During busy times and in busy locations where many riders are requesting trips, your map in the driver app will update to identify these areas. The map will show areas that are yellow, orange and red, as well as corresponding additional surge amounts that can be earned on top of your fares by reaching these locations. The deeper the red color, the higher rider demand and dollar amounts that can be earned when you reach this area.
Surge is a great way for drivers to earn extra by choosing to drive towards areas with high rider request volume. You will earn surge if you are in a surge zone OR the rider's pickup location is in a surge zone when you accept the trip. The extra dollar amount will be shown at the bottom of your home screen when you're in a surge area. This is the amount that you'll earn on your next trip. (Note: the surge amount will not apply to your next trip if you reject, cancel, or go offline.)
Check your earnings in-app to see your added surge amounts add up. If you ever believe the fare on a trip is not correct, let us know! Go to the earnings tab in your app, click on trips, select the appropriate trip, and then click help. Choose the best help option to let us know your concern, and we will investigate to make sure it's right.