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Get delivery account help

If you can’t go online to drive, please check the common reasons below.

Network connectivity

It’s possible that you’re in an area with limited or unavailable cellular network coverage. Try heading to a different location with better coverage.

Using an old app version or device operating system

Uninstalling and reinstalling the app often resolves the issue.

• iOS users
• Android users

Account limitations

You may not be able to go online if:

• You’re driving outside the service area of your signup city. Do you want to drive in a new city?
• Your rating is too low. Learn how you can improve your ratings.
• You exceeded the driving time limit (US and Canada only)

Changes to your account status

Check your email (including spam folder) for “A Message From Uber” and the Inbox section of your app for any communications from Uber about why you’re unable to go online.

Common reasons include:

• Documents expired or need to be re-uploaded
• Recently uploaded new documents are pending review
• Account on hold.

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