ご質問はこちら

I want to know my documents' status

You can check your documents’ status through your driver app:

  1. Tap on the menu
  2. Tap “Account”, then “Documents”
  3. Choose the document to see if it’s reviewed or not

Please note that the review time of the documents might take up to 48 hours from the time they were uploaded. You can find more information in the links below.

If you are still unable to resolve your issue with the steps below, you can sign in and book an appointment in the Greenlight Hub.

To ensure we can prevent overcrowding and support you safely, please don’t visit the Greenlight Hub without booking an appointment. Also, we respectfully ask that you do not visit us in person if you’re feeling unwell or experiencing possible COVID-19 symptoms.

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