Restaurants might take some time to prepare food, so be sure to inform them immediately upon arrival that you're there for an Uber Eats pickup. However, we encourage you to wait no longer than 10-15 minutes for the order to be ready.
Wait times are factored into your earnings, so your pay includes compensation for waiting time.
Feel free to cancel the delivery if the order isn't ready after 15 minutes. This situation won't impact your cancellation rating.