Items prohibited and restricted through Uber Direct

Items prohibited on the Uber platform

Please understand there are certain items that you’re unable to sell or deliver through Uber’s logistics platform, which includes orders making use of Uber Eats, Postmates, Uber Direct, and Uber Connect. Unless specifically allowed in your agreement, prohibited items include:

  • Nicotine and tobacco, including vaping products, chewing tobacco, rolling papers, and hookahs
  • Medical equipment and devices that require a prescription
  • Nutritional hemp and CBD (any form)
  • Cannabis, cannabis derivatives, or by-products, and cannabis accessories
  • Catering menus/catering items
  • Delta-8 goods
  • Drug paraphernalia
  • Herbal controlled substances, such as kava and kratom
  • Weapons
  • Shark fin soup
  • Fireworks
  • Firearms
  • Fire starters
  • Hazardous materials
  • Live animals
  • Pipe screens
  • Regulated foods
  • Pornography
  • Adult toys and content
  • Endangered species
  • Lottery tickets
  • People (in relation to human trafficking, organ trafficking, or sex trafficking)
  • Drugs, narcotics, or controlled substances
  • Embargoed or recalled goods
  • Explosives
  • Government IDs and licenses
  • Illegally replicated, reproduced, or manufactured items
  • Stolen property and property with removed serial numbers
  • Law enforcement items
  • Automotive airbags
  • Damaged or defective items
  • Donations, tips, and so on, to merchants or essential workers
  • Electronic surveillance equipment
  • Flammable and combustible substances and products
  • Gift cards, gift certificates, and other stored-value instruments
  • Intangible items
  • Items encouraging illegal activity or used to incite violence
  • Lockpicking and theft devices
  • Materials deemed as offensive

Items restricted for package delivery through Uber Direct

Restricted items for package delivery include those subject to regulatory requirements, safety standards, or delivery restrictions by Uber. Delivering these items through Uber Direct requires Uber’s approval. Upon request, Uber will inform you of the relevant restrictions. Items that may be restricted for delivery through Uber Direct include:

  • Medical equipment
  • Pharmacy items
    • Behind-the-counter (BTC) medications containing certain specified ingredients such as Phenylpropanolamine, Ephedrine (EPH), Pseudoephedrine (PSE), Norpseudoephedrine (NPSE), or Phenylpropanolamine
    • Over-the-counter (OTC) medications containing certain specified ingredients such as Dextromethorphan
    • Prescription medication
    • Temperature-sensitive drugs and/or cold chain drugs

These lists aren’t exhaustive. Uber retains the discretion to prohibit or restrict additional items that aren’t listed here.

If you have any questions about prohibited or restricted items in Uber Eats, please call 1-833-ASK-EATS.

  1. Press 1 for merchants
  2. Press 2 for new merchants (haven’t taken orders)
  3. Ask to speak with a sales representative

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