If you didn’t request this ride at all, it’s possible that someone you know could have been logged into your account and may have requested a ride on your account without realizing it. Before getting in touch with us, it’s a good idea to check with friends and family who may have access to your Uber account or the payment method.
If you requested a ride but your driver didn’t show up, it may be that another rider accidentally took the ride.
To prevent a similar issue in the future, you can turn on Verify Your Ride in the app to receive a 4-digit PIN that helps your driver confirm you’re in the right car.
上記の推奨事項に従ったにもかかわらず、身に覚えのない乗車料金が請求された可能性があると思われる場合は、以下に乗車の詳細をお知らせください。喜んでサポートいたします。
注: 各レポートをお調べし、申し立てが有効であることを確認します。