You can cancel a trip in the app before or after you're matched with a driver.
As is always the case, riders and drivers can cancel a trip for any reason, and this includes if the other person isn't wearing a face cover or mask. You can refer to the links below for the CDC's guidance regarding how to make your own face cover as well as tips we've worked on with the CDC to share how to properly wear a face cover or mask.
Please note that failure to comply with Uber's policies (including Community Guidelines) may result in a driver cancelling and a rider being charged a cancellation fee. Additionally, reports of not wearing a face covering or mask when riding with Uber can result in losing access to the app.
HOW TO CANCEL BEFORE YOU'RE MATCHED WITH A DRIVER
1. Tap the white bar at the bottom of your screen that says "Finding your ride"
2. Tap "Cancel"
3. Tap "NO" to keep your ride, or "YES, CANCEL" to cancel
HOW TO CANCEL AFTER YOU'RE MATCHED WITH A DRIVER
1. Tap the bar at the bottom of your screen showing your driver's information
2. Tap "Cancel Trip"
3. Tap "NO" to keep the ride, or "YES, CANCEL" to cancel and accept the fee
. . .
A cancellation fee may apply if you cancel after you're matched with a driver. These fees pay earners for the time and effort they spend getting to your location. If you believe you were charged a cancellation fee in error, let us know in the "Review my cancellation fee" form below. This might happen if your driver canceled the trip instead of ending it, or if they cancelled because they were too far away from your pickup location.