If you never received your order but was charged for it, let us know here.
We’ll review what happened and make any necessary adjustments.
Note:
If matched with an autonomous vehicle (AV)
Stay close to your device and order notifications. AV will wait a reasonable time at the building/house entrance and wait for you to unlock and collect the order from the vehicle (in case of robot delivery) or drop-off the order at a safe spot (in case of drone delivery).
If matched with a delivery person
If you selected the delivery option “Leave at door”, please check your door to make sure your order has not already arrived.
If a delivery person made a reasonable effort to contact you when arriving at your requested location, you may not be eligible for a refund.