Preparing for a smooth pickup
Arriving at the pickup location
When you accept a ride request, start by checking:
- The pickup location address
- The rider’s icon on the map for their exact spot
Riders get a notification when you’re about a minute away. If you can’t find each other, message or call through the app to connect.
Approaching the rider
- Aim to stop your car on the same side as the rider’s icon to prevent unsafe street crossing.
- If that’s not possible, message the rider or confirm with a call.
- Always prioritize road safety and regulations.
Starting the Ride
Only begin the trip when the rider is safely inside your car. Here’s a checklist:
- Confirm the rider’s name
-Verify the Rider’s PIN details and accept trip if only PIN matches
- Verify the destination
- Follow the route as per the map
In case of delays
You might need to cancel if the rider:
- Isn’t at your car within 2-5 minutes of arrival (time varies by city)
- Rider PIN detail does not match
-Will be informed politely if you decide to cancel
- May incur a cancellation fee, which compensates you for your time
Remember, communication is key to ensure a smooth and friendly Uber experience for everyone involved.