What is fleet mode?

Fleet mode empowers dispatchers to manage their fleet without leaving the Uber Freight app. When dispatchers open the app, they see a full list of their drivers and their details—such as their location and schedule—so they can assign, book, and manage their loads from start to finish.

How can I access fleet mode?

Download the Uber Freight app from the App Store or Google Play Store. Sign up and select Dispatcher. Once Uber Freight activates your account, you’ll have access to the fleet mode functionality in the app and fleet web portal. You’ll be able to assign loads to your drivers and set their schedule.

How do I know which drivers in my fleet are using the Uber Freight app?

You can view a full list of your drivers by tapping Drivers in your app menu. You can see all loads booked by your drivers by tapping My loads in the app menu.

How do I manage dispatchers and/or drivers in my fleet?

Fleet managers and dispatchers can add or remove members and manage driver booking permissions through the fleet web portal:

To add a member:

• Sign in using the same email and password you use on the Uber Freight app
• Select Add a member and enter their information
• The new member will receive an email asking them to verify their account

After booking a load, who receives a rate con?

Dispatchers and carriers will both receive a rate con for loads booked via fleet mode. Drivers who have permission to see load rates will also receive a rate con.

Can dispatchers see the location of their drivers in the Uber Freight app?

Yes, where available, Uber Freight shows each driver’s current location and calculates the deadhead from that location to each pickup. This helps dispatchers choose the best driver for each load.

Learn more about fleet mode here.

Dispatchers using fleet mode

How do I send a dispatch to a driver?

Once you’ve picked a load and selected the Book button, you’ll be prompted to assign a driver from a list of Available drivers. Drivers will then be notified of the dispatch and have 30 minutes to reject the load.

How do I view driver schedules?

To view driver’s schedules in fleet mode, select Drivers in the menu bar.

When I book a load and assign it to a driver, does the driver automatically have the load?

Yes, when a dispatcher assigns a load to a driver in their fleet, the driver has 30 minutes to decline the load. If the driver does not respond within the 30-minute window, the load will be booked.

What if the driver declines the load?

If your driver declines the load, the load will no longer be reserved for your carrier. The app will send the dispatcher a notification that the load was declined.

Can drivers see the full price of the load?

Dispatchers can set each driver’s permissions to show or hide load prices in the Drivers tab.

Can drivers book loads in their apps?

Dispatchers can set each driver’s permissions to be able to book loads on the app.

Is the dispatcher notified when their driver books a load via fleet mode?

The app will send a notification to the dispatcher if the driver books in fleet mode.

Check out this video for more information.

Drivers using fleet mode

How do I respond to a dispatch request?

Once a dispatcher assigns a load, you’ll receive a notification prompting you to confirm the load within 30 minutes. If you don’t reject the dispatch within 30 minutes, it will be booked automatically.

Am I able to see the full price of the load?

Dispatchers can set each driver’s permissions to see load prices in the app.

Can I still book loads in my app?

Dispatchers can set each driver’s permissions to be able to book loads on the app.

Is the dispatcher notified when their driver books a load via dispatcher mode?

The app will send a notification to the dispatcher.