On delivery

What do I do if I am running late for my appointment?

We know sometimes issues happen that are out of your control. In those cases, tap the “Report a delay” button on the app to provide your updated ETA to the facility. Guidance will be provided on how to proceed.

If you encounter any issues with providing an update, reach out to our 24/7 support team by tapping the headset icon at the top right corner of the screen.

What does Uber Freight pay for accessorials for loads booked on the app?

To learn more about accessorials, check out this link.

What help does in-app support provide?

You can get help in the app with:

• Assignment changes

• Tracking updates

• Detention requests

• Payment status

• OS&D issues such as overage, shortage, damage, and load shift

• And more

To contact Uber Freight support, select the headset icon at the top right corner of the screen.

After delivery

How do I submit a proof of delivery and other documents?

When you arrive at the delivery facility, you’ll receive a notification from the app.

1. Open the notification or the Uber Freight app.
2. When your trailer is unloaded, select Complete delivery and confirm your trailer has been unloaded.
3. You will be prompted to upload the POD (proof of delivery). Select Upload POD.
4. The camera on your phone will open. Take a clear legible picture. If all the signatures are legible tap the blue checkmark. If the image is unclear, retake the photo.
5. Submit your POD as soon as possible or within 24 hours to prevent any delays in payment.
6. Add any other additional pages as necessary.

You can choose to upload documents later. If you do so, you’ll receive regular reminders until your document is uploaded.

Check out this video for more information.