You can assign a driver after a load is booked. You have the option to assign a driver after booking and before pick up, or at the time of booking. When a load is booked with an assigned driver, these loads will show up on the app and web portal as active and assigned in the My Loads tab.
If a load is booked without an assigned driver, the load will not appear as booked in the app in My Loads. The load will also be listed as unassigned. Dispatchers will be notified via email up to three times to assign a driver:
24 hours before pickup
14 hours before pickup
4 hours before pickup
To check status updates for active loads on the web portal and app:
To qualify for accessorial rates of loads booked on the Uber Freight app or web portal:
If a driver is assigned a load, the driver has 30 minutes to reject the load in the app before it is automatically accepted.
If a driver is not assigned on the load, the dispatcher must call Uber Freight support to bounce a load. If a driver is assigned on the load, they can bounce the load via in-app support by tapping the phone icon in the top right corner.
Uber Freight will email the driver and ask them to verify the account. After the driver’s account is verified, they will have access to Uber Freight loads.