Billing & Payments

WARNING: If you are a franchisee of a group that already has a partnership with Uber Direct, or if you already use an online ordering solution (Dood, Deliverect, Shopify etc.) that offers Uber Direct, please contact your account manager directly for any questions regarding rates and invoicing.

How is payment made for deliveries requested from the Uber Direct dashboard?

Deliveries will be billed either on a journey-by-trip basis, or daily on a single invoice for all journeys made during the day, using the registered credit/debit card set as the default card. For the time being, only payment by credit/debit card is possible.

Will I need to pay for returned orders?

Yes. When you request the return of an order when the customer is unable to receive the delivery, the additional distance generated by the return trip is added to the distance of the initial trip for the calculation of the Delivery Charges.

How can I add a new payment method?

1. Navigate to “Billing”.
2. Click on “+ Add card”.
3. Fill in the credit or debit card information, including card number, expiration date, security code, country, and postal code.
4. Click “Add card” to add your payment method.
5. The new card should appear under “Payment methods”. Click on “Set as default” to be billed on this card for future invoices.

How can I delete a payment method?

Note: To delete a payment method, you must already have at least two cards registered. The dashboard requires at least that one card is linked to your account.

1. Navigate to “Billing”.

2. Under “Payment Methods”, click on the three vertical dots to the right of the payment method you want to delete.

3. Click “Delete”.

4. A “Delete payment method?” window will appear. Click “Delete” to delete the payment method.

5. The payment method should no longer appear. How can I set a default payment method?

6. Navigate to “Billing”.

7. Click on the three vertical dots to the right of the payment method you want to set as default.

8. Click “Set as Default”.

9. A “Set Default” window will appear. Click “Confirm” to choose this default payment method.

How can I check my billing statement?

1. Navigate to “Billing”.
2. Use the drop-down list at the top right to switch between dashboard accounts.
3. Look at the billing frequency at the top. (Merchants using the dashboard only will be charged daily by credit/debit card.)
4. Download the invoices in the “Statements” section.
5. View past payments in the “Past Payments” section.

What if my bank reports the transaction as fraudulent?

Sometimes your bank may incorrectly flag an Uber transaction as fraudulent and cause all orders to be rejected. Your bank will probably contact you to let you know. If this happens, please follow the steps below:

• Make sure your credit/debit card has not expired and has no outstanding balance associated with another Uber account.
• Add a new debit or credit card to your account via the “Billing” tab of the Uber Direct dashboard and choose it as your default payment method.

If changing your credit/debit card does not resolve the issue, please contact your bank directly as they may block transactions.

Note: these transactions will come from Uber Eats. The bank must be able to unblock to recognize our service as legitimate transactions.

Why was my order rejected?

Orders can be rejected for a variety of reasons, but here are the main causes and solutions:

• Your account payment information is blocked by your bank: Contact your bank to resolve the issue, or update your card on file and choose the new card as your default payment method.
• Order appears to be a duplicate of an existing active order: Please check active orders to see if your order has already been entered.
• The delivery location is outside the 10 km delivery radius: we cannot process orders outside the 10 km delivery radius.
• No delivery person is available in the delivery area of the drop-off location: please wait and try to submit the delivery request again.
• Some aspects of the order are missing: Review the order information and ensure that all required fields are completed.

What is the pricing contract for Uber Direct?

Access the Uber Direct Contract here .

For further questions, please contact us directly through the email address direct-fr@uber.com.