Запросы на одноразовые приборы: часто задаваемые вопросы

When placing an order with a store on the Uber Eats platform, customers may request disposable, single-use items like utensils, straws and napkins.

If they don’t ask for any of these items, you don’t need to include them with the order.

For more questions on this topic, review the FAQs below.

How do customers request disposable items?

Before placing an order, customers will see a toggle for Utensils, napkins, etc. on the order confirmation page. The toggle is off by default, so customers must tap it if they want to receive disposable items with their order.

Note: The customer may specify in the special instructions section what disposable items they want, even if they have said no to disposable items in general, so be sure to check this.

Where will I see these requests?

You’ll see disposable item requests in 2 places:

1. Uber Eats Orders order card

   • The disposable item request, if placed, could appear above any special instructions
   • You’ll see this in the order confirmation card when the order first comes in. You can also double check the eater preference by clicking into the order card under “In Progress” orders.

2. Uber Eats Orders printed receipt

   • The disposable item request appears above the order items

What if I’m POS integrated?

If you’re a POS integrated store, customers won’t be able to request disposable items using the toggle feature. You’ll need to access the Uber Eats 2.0 order APIs and build out this request option once the field becomes available (tentative: mid-October 2019).

To access Uber Eats 2.0 order APIs, click here.

Once you’ve built this out, you can work with your technical account manager to enable the disposable item request feature for your store.

Editing your Uber Eats menu

To learn more, click here.