I’m having trouble with a delivery

For help with common delivery issues:

Can’t locate the customer

• Wait for the customer at the drop-off location
• Contact the customer through the app if they seem late
• If there’s no response, follow the in app process

Confirming delivery details

• Ensure you’re at the correct address by checking the app
• Double-check any delivery instructions provided

Customer changed Delivery address

• If the address changes while you’re on the way, the app will update automatically
• Follow the new directions to avoid delays

Canceling an accepted delivery

• Contact support via help center, by choosing the relevant issue type

Visit our Help Center for more detailed guidance and support.