If a charge from Uber is declined by your payment method, you may be temporarily unable to request rides.
Your app will ask you to charge your outstanding balance to a payment method of your choice. If this payment method is declined, please add a new payment profile and try again. Reach out to your bank to ensure your payment method is valid.
You can also pay an outstanding balance on riders.uber.com. Here's how:
1. Select "Wallet" or "Payment" from the menu.
2. Update your payment method(s).
3. Choose "My Trips" from the menu to review and pay your balance.
If you've already attempted these steps and are still unable to clear the outstanding balance, please follow the link below.