Uber Eats Manager marketing tool FAQs

How do I start creating promotions?

Log in to your Uber Eats Manager to start creating promos. For steps on creating and managing your promos, see the article Managing promotions through Uber Eats Manager.

Where can I see all my restaurant’s promotions?

1. Open Uber Eats Manager.
2. From the left sidebar, select “Marketing”.
3. Select “All campaigns”. In the “All campaigns” view you can see past, current, or future promotions.

You can also:

• Edit or delete scheduled promotions
• Clone past promotions to repeat in the future

How do promotions affect my marketplace fee?

Your marketplace fee applies to the pre-discounted order amount, as with any other order placed in the app. Your restaurant will pay no additional fees to Uber Eats for a promotion or redemption. The only additional cost to your business is the discount of goods.

Can I stop a promotion at anytime?

Yes, you can pause or cancel a promotion at anytime. For steps on how to do this, see the article Managing promotions through Uber Eats Manager.

Can I see how my restaurant’s promotion applied in a customer’s order?

Yes, you can see this through Uber Eats Manager or in your restaurant’s weekly payment statement by following these steps:

1. Open Uber Eats Manager.
2. From the sidebar, select “Payments”.
3. Choose a past order.
4. Find the row “Special offer”. This shows how the promotion applied for that order.

Can I decide who sees my promotion?

You can decide to make your promotion visible to the following customer types: * All customers in your delivery zone * New customers that haven’t ordered from your restaurant

How is a recommended budget calculated?

The recommended budget is calculated based on your average sales and demand boost expected during a promotion period.

When will my promotion end?

If you set the duration of your promotion to “Ongoing”, your promotion will not end.

If you do NOT set it to “Ongoing”, your promotion will end when: * It reaches your selected end date OR * It hits your selected budget

What does each performance metric mean?

• Redemptions = number of completed orders that had a promo applied to it
• New customer = total number of new customers that redeemed your promo for that campaign
• Amount spent = total amount that you paid for this promo
• Total sales = total gross sales generated during the promo period

Why do the Terms & Conditions appear to multiple users on my account?

Terms & Conditions appear whenever a new user creates their first promotion. If a restaurant account has multiple users associated with it, the Terms & Conditions appear everytime a new user creates their first promo.

Where can I see the Terms & Conditions?

To see the Terms & Conditions, view the article here and select your region from the drop-down.