What is Pickup?
Pickup is an alternative way to grow your business by reaching more customers. With Uber Eats Pickup, customers place their order through the app and collect them directly from your restaurant.
Benefits of Offering Pickup:
- Attract New Customers: Stand out on Uber Eats and be seen by new customers who are looking for takeout without delivery fees
- Capture every order: Customers order in-app and head to your store for pickup, No missed sales, and no risk of no-shows
- Build stronger customer relationships: Build direct relationships with customers with more flexibility. Seamless payment, No wait. No lines. No extra fees—all at a lower cost to you
How to Enable Pickup:
- Log in to Uber Eats Manager.
- Navigate to Settings > General.
- On the General Settings page, find the Enable Pickup Ordering option.
- Toggle the switch to On (the toggle will turn green)
If you do not have the pickup feature but wish to enable it, please write into merchants@uber.com or reach out to your Account Manager.
How do I update my Pickup prices to reduce my pickup Marketplace Fee to 7%?
- You can reduce your pickup Marketplace Fee by matching your in-store pricing to your pickup pricing in Uber Eats Manager. Follow the steps below to upload your in-store menu & update your pickup pricing via Uber Eats Manager. Once validated your pickup marketplace fee will reduce to 7%.
- Please note: For merchants with Toast integration, your in-store menu pricing is already validated through Toast. Therefore, no additional action is required on your end. Your 7% pickup fee will be applied automatically based on the menu provided by Toast.
How to upload your in-store menu on Uber Eats Manager:
- Sign in to Uber Eats Manager at restaurant.uber.com
- Choose Menu Pricing in the left sidebar and click Upload
- Upload a valid in-store menu file(s) or link(s) in one of the accepted formats (JPG, PNG, or PDF). If you’re uploading for multiple locations, select the additional locations from the dropdown to apply the in-store menu to multiple locations.
- Click Submit
Once uploaded, navigate to the Menu tab in Uber Eats Manager and ensure your Pickup prices match your in-store menu prices you uploaded. You can see and adjust your Pickup prices on the right-side column of each menu item.
If you need assistance, please write into merchants@uber.com or reach out to your Account Manager.