We may pause your orders when we detect a longer period of inactivity. On a tablet, you will see a red pause button when your restaurant is paused. We do this to temporarily pause orders to your restaurant if you're unavailable or too busy. This pause turns on automatically.
Please note that if a delivery person reports that your restaurant was closed, we will attempt to call the restaurant to confirm whether or not you are open. If there is no answer, we will manually pause your restaurant for the rest of the day to prevent further unfulfilled orders.
HOW IT WORKS
Orders may automatically pause for 3 reasons:
1. Multiple orders in a row that go unaccepted
2. Your acceptance time is longer than usual, resulting in customers canceling orders
3. An order comes in during your operating hours and your restaurant was closed
When your orders automatically pause, a red screen with a large pause icon appears on your tablet. Customers in the Eats app will see your restaurant as "currently unavailable".
TO START ACCEPTING ORDERS AGAIN (if your restaurant has a tablet):
1. Tap the pause symbol
2. Find the red "Orders Paused" banner at the bottom of the device screen
3. Tap "RESUME"
4. Tap "CONFIRM"
If your restaurant does NOT have a tablet, you can access your Restaurant Dashboard using the Uber Eats app on a personal tablet, the Uber Eats app on an Android phone, or WebRD in Google Chrome on your computer.
If you don't manually unpause orders, it will unpause automatically the next day at 6:00am.
For more help with your restaurant dashboard, please visit: