You can cancel a trip in the app before or after you’re matched with a driver.

Riders and drivers can cancel a trip for any reason consistent with our Community Guidelines. Not following Uber’s policies (including Community Guidelines) may result in a driver canceling and a rider being charged a cancellation fee.

Canceling before driver match

1. Open your ride details by selecting the 3-dot button.
2. Select Cancel ride.
3. (Optional) Select your reason for cancellation in the survey that pops up. This helps us understand the reasons behind cancellations, makes trip requests smoother, and gives you alternatives to canceling your request (such as calling your driver or finding another one).
4. Select No to keep your ride or Yes, cancel to cancel.

Canceling after driver match

1. Open your ride details by selecting the 3-dot button.
2. Select Cancel ride.
3. (Optional) Select your reason for cancellation in the survey that pops up. This helps us understand the reasons behind cancellations, makes trip requests smoother, and gives you alternatives to canceling your request (such as calling your driver or finding another one).
4. Select No to keep your ride or Yes, cancel to cancel (and accept the fee if a cancellation fee applies).

Scheduling or changing your ride

1. Select your profile icon in the top right corner.
2. Select Trips.
3. Tap the button in the top right and select Upcoming from the dropdown menu.
4. Select the trip you’d like to change or cancel.
5. Select Edit time to change your ride, or Cancel Ride to cancel.
6. (Optional) Select your reason for cancellation in the survey that pops up. This helps us understand the reasons behind cancellations, makes trip requests smoother, and gives you alternatives to canceling your request (such as calling your driver or finding another one).

A cancellation fee may apply if you cancel after you’re matched with a driver.

Cancellation fees vary by location and may increase depending on how busy it is. In some cases, your cancellation fees will be based on how far the driver has already driven, how long it took the driver to arrive at your pickup location, and the time your driver has been waiting. These fees pay earners for the time and effort they spend getting to your location.

If you believe you were charged a cancellation fee in error, let us know. This might happen if your driver canceled the trip instead of ending it, or if they canceled because they were too far away from your pickup location.