Dispute my cancellation fee

If you think your cancellation fee should not be charged, please contact us from your app by following steps:

1. Tap the account icon on the top right corner, then select ‘Help’.
2. Scroll down and tap ‘Trip Issues and Refunds’
3. Select a past trip which a cancellation fee was charged
4. Follow the app’s instructions
5. Select a reason for the cancellation fee refund and submit

NOTE: Cancellation fee will be shown in your trip history if charged.

You can also contact us from the following links: