You will be paid for orders where you prepare the food.
Even if the customer cancels or if an order never gets picked up by a delivery person, as long as you’ve made the meal, you will still receive a payment for that order on your weekly payment summary.
Orders can also be canceled by delivery people or Uber in cases where the order cannot be fulfilled.
You will not, however, be paid for unfulfilled orders where:
- Support confirms the order was not prepared (for reasons such as you ran out of an item or the order was too big).
- Your restaurant was closed when the delivery person arrived (for reasons such as you closed early and forgot to turn off your tablet, or your hours are wrong and need to be adjusted)