WHAT'S HAPPENING AND WHY
QUESTION: Why is the Postmates experience being updated?
We are updating the Postmates experience now that Postmates and Uber Eats have joined forces to offer more delivery opportunities
QUESTION: When can I expect to see the changes?
To continue delivering for Postmates, you must link your account to Uber as customers and delivery requests are switching to Uber. Follow your instructions in-app to complete the linking process.
GENERAL ACCOUNT INFORMATION
QUESTION: Why do I need to log into Postmates with my Uber account?
Postmates and Uber Eats have joined forces to better serve you with more restaurants, faster service and better recommendations. Link your Postmates and Uber accounts through your Postmates app to start enjoying from this joint experience!
QUESTION: If I'm blocked on one account, does that mean I'm blocked on the other?
Account bans are evaluated on case by case basis and will not always mean that a user is banned on both platforms.
Your account access may be restricted across both platforms in certain instances. However, in some situations this won't be the case and so we always recommend attempting to login to account to confirm your access.
QUESTION: How do I log into my existing Postmates account?
To log into your Postmates account, enter the phone number you used to sign up in the app or website. You will first be asked to link your account to an existing Uber account or provided steps to create a new Uber account.
QUESTION: I changed my phone number. Can I update it on Postmates? If not, which phone number should I use to log into my Postmates account?
You can't change your phone number on Postmates once you link your Postmates and Uber account. You should continue to use your old Postmates phone number to log into your account.
Alternatively, you can use your email to log into your account by clicking on "Can't sign in" link at login screen.
QUESTION: How do I delete my Postmates account?
If you would like to delete your Postmates account, please open a support ticket using the link below for further assistance.
QUESTION: What if I don't want to deliver for Postmates?
If you would like to cancel your Postmates account, please open a ticket below for further assistance in deleting your account.
QUESTION: I receive promotions for completing deliveries on Postmates. Will Uber Eats also have promotions?
Yes, Uber Eats also offers promotions to delivery people using the platform. Promotions vary from week to week based on customer trends and app usage in your city. You can keep up to date on active and upcoming promotions by following these steps: Open the Driver app > Tap Menu icon > Tap "Earnings" > Tap "Promotions".
QUESTION: Will my current Postmates promotions carry over to Uber Eats?
Promotions will be restricted to either Postmates or to Uber Eats, depending on where the promo is eligible. Promotions do not carry over across platforms.
LINKING ACCOUNTS
QUESTION: Can I link my Postmates account to an Uber account?
As of August 9, 2021, you will no longer be able to link your Postmates account with an Uber account. If you'd like to drive or deliver with the Uber app, you'll need to create a new account at the link above.
QUESTION: I can no longer go online in my Postmates Fleet app. Why?
Postmates has joined Uber Eats, which means customers and delivery requests have switched to the Uber app as of June 7, 2021. By linking your Uber Eats account, your Postmates delivery account should migrate with you and be displayed in-app on your Uber Profile app.
PRIVACY & DATA
QUESTION: How will Uber Eats use my Postmates data?
You can find more information on Uber's use of your data on its Privacy Overview page, linked below.
QUESTION: Why is my data being shared with Uber? Is my information safe?
You can find more information on Uber's use of your data on its Privacy Overview page, linked below.
To submit requests regarding Uber Eats' use of your personal data, please click "Submit a privacy inquiry," also linked below.
QUESTION: How can I submit requests to Uber Eats regarding my personal data?
To submit requests regarding Uber Eats' use of your personal data, please click "Submit a privacy inquiry" below.
डिलिव्हरीबाबत प्रश्न
प्रश्न: Postmates वरील माझ्या मागील ट्रिप्ससाठी याचा अर्थ काय होतो?
तुम्ही खाती लिंक केल्यानंतर, Postmates वर पूर्ण झालेली आजवरची डिलिव्हरी संख्या मायग्रेट केली जाऊन ती तुमच्या Uber प्रोफाइलवर ॲपमध्ये दाखवली जाईल.
पूर्ण झालेल्या Uber डिलिव्हरीज, पूर्ण झालेल्या डिलिव्हरीजच्या आजवरच्या एकूण संख्येमध्ये जोडल्या जातील.
Postmates वर पूर्ण झालेल्या डिलिव्हरीजसाठी ट्रिप तपशील केवळ Postmates ॲपद्वारेच उपलब्ध असतील.
प्रश्न: मी माझे पेमेंट किंवा साप्ताहिक डिपॉझिट मिळण्याची केव्हा अपेक्षा करू शकतो?
पेमेंट कालावधी, सोमवारी सकाळी 4 ते सोमवारी सकाळी 4 पर्यंत असतो. थेट डिपॉझिट त्या गुरुवारी तुमच्या खात्यात जमा होतील परंतु तुमच्या बँकेनुसार हे एक किंवा दोन दिवसांनी बदलू शकते.
Uber तुमचे डेबिट कार्ड तुमच्या खात्याशी लिंक करण्याचा आणि इन्स्टंट पेसह कॅश आऊटचा पर्यायदेखील देते. Uber डेबिट कार्डसाठी साइन अप करताना आणि वापरताना कोणतेही व्यवहार शुल्कदेखील नाही.
प्रश्न: माझ्या कर माहितीचे काय होईल?
2020 साठीच्या तुमच्या 1099 सह तुमची कर माहिती, तुमच्या Postmates डिलिव्हरी ॲपवर अजूनही उपलब्ध असेल.
प्रश्न: माझ्या सर्व जुन्या Postmates डिलिव्हरीजचे काय होईल?
तुमच्या Uber प्रोफाइलमधील ट्रिप्सच्या एकूण संख्येमध्ये तुम्ही Postmates ॲपवर यापूर्वी पूर्ण केलेल्या डिलिव्हरीजचा समावेश असेल.
त्या डिलिव्हरीजबद्दलच्या विशिष्ट तपशिलांसाठी, तुम्ही त्या Postmates डिलिव्हरी ॲपमध्ये अजूनही ॲक्सेस करू शकाल.
प्रश्न: मी Uber Eats वर डिलिव्हरी करण्यास पात्र नाही. मी काम कसे सुरू ठेवू शकतो?
सर्व डिलिव्हरी डिस्पॅचेस Uber प्लॅटफॉर्मवर जात असल्याने, डिलिव्हरीज स्वीकारणे सुरू ठेवण्यासाठी तुमच्याकडे वैध स्थितीतील Uber ड्रायव्हर खाते असणे आवश्यक आहे. तुम्ही आधीच तुमचे खाते स्थलांतरित करण्याचा प्रयत्न केल्यामुळे आणि तुम्हाला नाकारण्यात आल्याने, तुम्ही यापुढे तुमच्या क्षेत्रातील डिलिव्हरी विनंत्या स्वीकारू शकणार नाही असे दिसते.