If you’re unable to sign in to an existing account because you no longer have access to the phone number associated with the account, take the following steps:
Click on Find my account on the login screen and you will be shown the accounts logged in your device previously. If none of them are yours, you’re also able to try your drivers license to look up your account. If there are more than one account, then a screen with a selection will be shown on how you would like to verify your account. In case you can’t move forward, click here.
If the driving/delivery account is active and updates should be done there to reflect on the Rider’s profile. Check if you have an account to drive or deliver by clicking here. As soon as you access the page and sign in, if the next step prompts you to upload your driver’s license, it confirms that you have an active account. In case you can’t move forward, click here.
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