When you take a trip with cash payment and don’t pay the full amount, it becomes a pending amount in your account. This also happens when you cancel a trip in cash and receive a cancellation fee.
When you open the app again, you will have options to pay the debit using another payment method or you can choose to pay on your next trip.
If you have chosen to pay on your next trip, this amount will be charged along with the current trip amount, using the selected payment method. Don’t worry, this is not considered an overpayment.
If this option is not available, you can add a new electronic payment method by following these steps:
Now you can also choose to pay your debt using PIX. Just follow the steps above. Select PIX, tap the generated link, copy the PIX key and pay in your bank’s app. It is not necessary to send us a copy of your receipt.
If you think there has been a misunderstanding about the amount charged, please let us in the form below.
Don’t worry, you do not need to contact us again for this issue, we know how important it is to receive a solution and we will get back to you as soon as possible.