Uber is a platform where those who drive and deliver can connect with riders, eaters, and restaurants.
In cities where Uber is available, you can use the Uber app to request one of five ride-types including:
You can customize your ride even further by choosing from various add-ons including Car Seat, Allow Pets, Accessibility, and more. Please note that some add-ons may only be available in select cities. You can also select Add priority pickup for faster pickup time. Set preferences allows you to save your preferred ride experience for future trips.
When a nearby driver accepts your request, the app displays an estimated time of arrival for the driver heading to your pickup location. The app will notify you when the driver is about to arrive.
The Uber app also provides info about the driver with whom you will ride, including first name, vehicle type, and license plate number. This info helps the two of you connect at your pickup location.
Use the app to enter your preferred destination anytime before or during the ride. If you have a preferred route, it’s helpful to talk through the directions with the driver.
When you arrive at your destination and exit the vehicle, your trip ends. Your fare is automatically calculated and charged to the payment method you’ve linked to your Uber account.
In some cities, you can pay your fare in cash. If available, this option must be selected within the app before you request a ride.
Immediately after a trip ends, the app will prompt you to rate your driver from 1 to 5 Stars. Drivers who use the Uber app are also asked to rate riders. Uber’s feedback system is designed to foster a community of respect and accountability for everyone. You can learn more by visiting our Community Guidelines.
The Uber Eats app connects you with a broad range of local restaurants and food, so you can order from the full menus of your local favorites whenever you want. When you find something you like, tap to add it to your order.
When you’re ready to check out, you’ll see your address, an estimated delivery time, and the price of the order including tax and delivery fee. When everything looks right, just tap Place order. You can use the same payment methods you use on Uber trips.
You can track your order in the app. First you’ll see the restaurant accept and start prepping. Then, when the order’s almost ready, a nearby delivery person, in a car, on a bike, or on a scooter, will go to the restaurant to pick it up. Next, they’ll drive or ride to you. You’ll be able to see their name and photo and track their progress on the map.
You can also use Uber Eats to get same-day groceries delivered right to your door.
Find out more about how Uber works by exploring other Help Center topics. You can search for specific questions and answers too.
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