WHAT'S HAPPENING AND WHY
QUESTION: Why is the Postmates experience being updated?
We are updating the Postmates experience now that Postmates and Uber Eats have joined forces to offer more delivery opportunities
QUESTION: When can I expect to see the changes?
To continue delivering for Postmates, you must link your account to Uber as customers and delivery requests are switching to Uber. Follow your instructions in-app to complete the linking process.
GENERAL ACCOUNT INFORMATION
QUESTION: Why do I need to log into Postmates with my Uber account?
Postmates and Uber Eats have joined forces to better serve you with more restaurants, faster service and better recommendations. Link your Postmates and Uber accounts through your Postmates app to start enjoying from this joint experience!
QUESTION: If I'm blocked on one account, does that mean I'm blocked on the other?
Account bans are evaluated on case by case basis and will not always mean that a user is banned on both platforms.
Your account access may be restricted across both platforms in certain instances. However, in some situations this won't be the case and so we always recommend attempting to login to account to confirm your access.
QUESTION: How do I log into my existing Postmates account?
To log into your Postmates account, enter the phone number you used to sign up in the app or website. You will first be asked to link your account to an existing Uber account or provided steps to create a new Uber account.
QUESTION: I changed my phone number. Can I update it on Postmates? If not, which phone number should I use to log into my Postmates account?
You can't change your phone number on Postmates once you link your Postmates and Uber account. You should continue to use your old Postmates phone number to log into your account.
Alternatively, you can use your email to log into your account by clicking on "Can't sign in" link at login screen.
QUESTION: How do I delete my Postmates account?
If you would like to delete your Postmates account, please open a support ticket using the link below for further assistance.
QUESTION: What if I don't want to deliver for Postmates?
If you would like to cancel your Postmates account, please open a ticket below for further assistance in deleting your account.
QUESTION: I receive promotions for completing deliveries on Postmates. Will Uber Eats also have promotions?
Yes, Uber Eats also offers promotions to delivery people using the platform. Promotions vary from week to week based on customer trends and app usage in your city. You can keep up to date on active and upcoming promotions by following these steps: Open the Driver app > Tap Menu icon > Tap "Earnings" > Tap "Promotions".
QUESTION: Will my current Postmates promotions carry over to Uber Eats?
Promotions will be restricted to either Postmates or to Uber Eats, depending on where the promo is eligible. Promotions do not carry over across platforms.
LINKING ACCOUNTS
QUESTION: Can I link my Postmates account to an Uber account?
As of August 9, 2021, you will no longer be able to link your Postmates account with an Uber account. If you'd like to drive or deliver with the Uber app, you'll need to create a new account at the link above.
QUESTION: I can no longer go online in my Postmates Fleet app. Why?
Postmates has joined Uber Eats, which means customers and delivery requests have switched to the Uber app as of June 7, 2021. By linking your Uber Eats account, your Postmates delivery account should migrate with you and be displayed in-app on your Uber Profile app.
PRIVACY & DATA
QUESTION: How will Uber Eats use my Postmates data?
You can find more information on Uber's use of your data on its Privacy Overview page, linked below.
QUESTION: Why is my data being shared with Uber? Is my information safe?
You can find more information on Uber's use of your data on its Privacy Overview page, linked below.
To submit requests regarding Uber Eats' use of your personal data, please click "Submit a privacy inquiry," also linked below.
QUESTION: How can I submit requests to Uber Eats regarding my personal data?
To submit requests regarding Uber Eats' use of your personal data, please click "Submit a privacy inquiry" below.
VRAGEN OVER BEZORGINGEN
VRAAG: wat betekent dit voor mijn vorige ritten via Postmates?
Als je je accounts hebt gekoppeld, wordt je bezorggeschiedenis via Postmates verplaatst en weergegeven in de app in je Uber-profiel.
Voltooide bezorgingen via Uber worden opgeteld bij het totale aantal voltooide bezorgingen.
Ritgegevens voor voltooide bezorgingen via Postmates zijn alleen beschikbaar in de Postmates-app.
VRAAG: wanneer kan ik mijn betaling of wekelijkse storting verwachten?
Betalingsperiodes lopen van maandag 04.00 uur tot maandag 04.00 uur. De overschrijving staat rond de donderdag op je rekening, maar dit kan een dag of twee verschillen, afhankelijk van je bank.
Uber biedt ook de mogelijkheid om je betaalpas aan je account te koppelen en direct uit te betalen via Instant Pay. Er worden geen transactiekosten in rekening gebracht als je je ook aanmeldt voor de Uber-betaalpas en deze gebruikt.
VRAAG: wat gebeurt er met mijn belastinggegevens?
Je belastinggegevens, waaronder je 1099-formulier voor 2020, zijn nog steeds beschikbaar via de bezorg-app van Postmates.
VRAAG: wat gebeurt er met al mijn oude Postmates-bezorgingen?
Het totaal aantal ritten in je Uber-profiel is inclusief je bezorgingen via de Postmates-app.
Specifieke details over die bezorgingen staan nog steeds in de bezorg-app van Postmates.
VRAAG: ik kom niet in aanmerking om te bezorgen via Uber Eats. Hoe kan ik blijven werken?
Aangezien alle bezorgingen naar het Uber-platform worden verplaatst, is het noodzakelijk om een Uber-partneraccount met een goede reputatie te hebben om bezorgingen te kunnen blijven accepteren. Aangezien je al geprobeerd hebt je account te verplaatsen en afgewezen bent, kun je geen bezorgaanvragen meer accepteren in je regio.