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Help
Passagiers
Rijden en bezorgen
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Passagiers
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Package delivery with Uber
Item delivery requests: what to expect
Recognizing delivery requests
When you get a delivery request, the offer card will read
Delivery - Package
.
You’ll see estimated time and distance for the trip.
Item delivery steps
Accepting a delivery shows the pickup address and a route.
Pickup notes may be provided for easier location.
Dropoff information is given after item pickup.
Fare calculation
Your fare is the sum of the base fare, plus compensation for time and distance, including any surge pricing.
It also accounts for time navigating both to pickup and dropoff locations.
Unable to find parking?
Contact the sender or recipient to meet at your vehicle.
Remember, Uber won’t cover any parking fees or tickets.
Issues with pickup location or items
For issues like a flat tire, cancel the trip in the app.
In emergencies, call authorities first.
If the item is too heavy (over 50 pounds) or doesn’t fit, you can cancel. Contact the sender for more details.
No one at pickup?
Use the app to call the pickup contact.
If pickup contact is unreachable, cancel the order.
Long wait at pickup?
Cancel using
Excessive wait time
as the reason.
Can’t find the customer or dropoff location?
Check the app for delivery instructions from the sender.
Call the sender for assistance if needed.
If unresolved after 8 minutes, report the issue in the app.
If return isn’t enabled, you might be prompted to return the items or leave them at the door. Contact Uber Support for help.
Delivery PIN issues
Request the PIN from the sender through app communication.
If you can’t get the PIN, notify the sender, and Uber might reach out.
If the PIN is unavailable, you may opt to cancel the trip and coordinate a return.
Handling undeliverable orders
Report the issue in the app using the red triangle.
The app may direct you to return the items.
You can be compensated for a return trip if the original delivery can’t be completed.
Order cancellations en route
If canceled mid-route, the app will instruct you (likely to return the items).
Compensation includes the return trip.
Address change requests by customers
You can accept or decline new location deliveries.
Contact Uber Support if you accept. Cancel and possibly return items if you decline.
If you can’t deliver an order
Cancel in the app for any delivery issues.
Contact Uber Support for reporting.
Prioritize calling emergency services if needed.
Opt out of item deliveries
Contact Uber Support via
help.uber.com
or through the app.
Delivery participation is optional; opting out is allowed at any time.
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