Veelgestelde vragen over de marketingtools van Uber Eats Manager

Hoe maak ik promoties aan?

Log in bij Uber Eats Manager om promoties aan te maken. In het artikel Promoties beheren via Uber Eats Manager lees je hoe je promoties aanmaakt en beheert.

Waar kan ik alle promoties van mijn restaurant bekijken?

1. Open Uber Eats Manager.
2. Selecteer Marketing in de linkerzijbalk.
3. Selecteer Alle campagnes. Onder Alle campagnes kun je al je eerdere, huidige of toekomstige promoties bekijken.

Je kunt ook:

• geplande promoties bewerken of verwijderen;
• eerdere promoties kopiëren, zodat je ze ooit weer opnieuw kunt gebruiken.

Welke invloed hebben promoties op mijn marketplace fee?

De marketplace fee is van toepassing op het bedrag zonder korting, net zoals bij alle andere bestellingen via de app. Je restaurant betaalt geen extra kosten per promotie of verzilvering aan Uber Eats. Het enige wat je restaurant betaalt, is de korting op de bestelling.

Kan ik een promotie op elk moment beëindigen?

Ja, je kunt een promotie altijd pauzeren of annuleren. In het artikel Promoties beheren via Uber Eats Manager lees je hoe je dat kunt doen.

Can I see how my restaurant’s promotion applied in a customer’s order?

Yes, you can see this through Uber Eats Manager or in your restaurant’s weekly payment statement by following these steps:

1. Open Uber Eats Manager.
2. From the sidebar, select “Payments”.
3. Choose a past order.
4. Find the row “Special offer”. This shows how the promotion applied for that order.

Can I decide who sees my promotion?

You can decide to make your promotion visible to the following customer types: * All customers in your delivery zone * New customers that haven’t ordered from your restaurant

How is a recommended budget calculated?

The recommended budget is calculated based on your average sales and demand boost expected during a promotion period.

When will my promotion end?

If you set the duration of your promotion to “Ongoing”, your promotion will not end.

If you do NOT set it to “Ongoing”, your promotion will end when: * It reaches your selected end date OR * It hits your selected budget

What does each performance metric mean?

• Redemptions = number of completed orders that had a promo applied to it
• New customer = total number of new customers that redeemed your promo for that campaign
• Amount spent = total amount that you paid for this promo
• Total sales = total gross sales generated during the promo period

Why do the Terms & Conditions appear to multiple users on my account?

Terms & Conditions appear whenever a new user creates their first promotion. If a restaurant account has multiple users associated with it, the Terms & Conditions appear everytime a new user creates their first promo.

Where can I see the Terms & Conditions?

To see the Terms & Conditions, view the article here and select your region from the drop-down.