We understand how frustrating it can be to find an issue with your account. If your profile is deactivated, you can’t request a trip, or if you need help with updating your profile, please visit the following pages:
I’m not receiving email, SMS, or push notifications
I cannot use my account because it is deactivated
We understand that not having access to your account is unexpected. Accounts are restricted when they don’t align with our Terms and Conditions, which are in place to maintain a safe and reliable platform for everyone. For more details, we recommend reviewing our policies.
Below are some common issues:
Check if you have a Driver or a Delivery Partner account by clicking here. As soon as you access the page and sign in, if the next step prompts you to upload your driver’s license, it confirms that you have an active account.
This generally happens when the User has both types of accounts. Most of the time, the driving/delivery account is active and updates should be done there to reflect on the Rider’s profile.
I cannot sign in due to an error message
This mostly happens when your login is declined due to outages or some requirements that your device must meet before moving forward. Before trying troubleshooting steps on it, carry out the following check:
Outages: It may be temporary instability. Take some time and try to log in again minutes later.
Troubleshooting: Complete the checklist below to help you log in.
If it persists and you understand that your issue isn’t related to the situations above, we kindly ask you to fill out the form below: