App or phone issues

Battery troubleshooting

If your phone isn’t charging or is losing charge in your vehicle, try these tips:

Use a socket car charger

  • Car USB ports may not offer enough power for newer phones
  • Use a socket car charger (also called cigarette lighter charger) that supports your phone’s fast-charging technology
  • Search online for a well-reviewed fast car charger compatible with your phone

Adjust screen brightness

  • Lower your phone’s screen brightness to save battery, ensuring the display remains visible while using the app

Replace charging cable

  • If charging doesn’t improve, consider getting a new charging cable
  • Opt for a braided cable with thick wiring for durability and better performance

Charge with a power bank

  • Use a portable power bank to charge your phone when you’re not in your vehicle

Remove USB adapters

  • Avoid using adapters on your charging cable, as they can reduce charging efficiency
  • Use a direct USB-C or appropriate cable type for your phone for faster charging

Use a fast-charging cable

  • Different cables charge at varying speeds
  • Use a fast-charging cable from your phone’s manufacturer or one designed for your phone for the best results

Close unused apps

  • Apps running in the background can slow down charging Force close any apps you’re not using

App troubleshooting

If your app stopped working, it may be because you’re using an outdated version.

Download the latest app version

Before downloading:

  • If your device isn’t already running Android 8.0, update it to the latest OS
  • If you’re having trouble downloading the app using your cellular data, you may need to connect to a Wi-Fi network

To update manually on Android OS

  1. Open the Google Play store
  2. Search for the Uber Driver app
  3. Tap the green Update button

To set up automatic updates on Android OS

  1. Launch the Google Play store
  2. Open the menu by tapping the menu icon
  3. Choose My apps & games
  4. Go to Installed
  5. Find the Uber Driver app
  6. Tap the three dots in the upper right corner
  7. Check the Enable auto-update option

To update manually on iOS

  1. Open the App Store on your device
  2. Tap Today at the bottom
  3. Tap the Profile icon at the top
  4. Find the Uber Driver app under pending updates
  5. Tap Update to start updating the app

For update issues:

  1. Restart your device
  2. Connect to a different Wi-Fi network
  3. Ensure you have the latest OS installed
  4. Check if you have enough storage space
  5. Pause and restart the download

GPS Troubleshooting

GPS didn’t load properly

If your app’s map isn’t loading, it could be due to:

  • Weak cell phone data coverage in your area
  • Location services for the app are disabled

To resolve the map-loading issue, try the following:

  • Enable location services: Ensure that location services for the app are switched to On in your device’s Settings
  • Find better coverage: Try moving to an area with stronger cellular data coverage

Can we help with anything else?