Finding items in store

Quick tips:

• Check item categories to match with the aisle names.
• Start with fresh produce, follow with dairy, meat, or fish, and leave frozen items last.
• Outer edges of the store usually have pre-packaged or processed foods, middle aisles often contain snacks like chips and cookies.
• Get to know your local store’s layout for faster shopping.
• If you can’t find something, don’t hesitate to ask store staff for help.

Adding items to a shopping list

• Only add items with customer consent.
• Use the app to add or adjust item quantities when replacing unavailable items.
• Be aware that if the price exceeds the estimate, your Plus Card could be declined.

Understanding weight-based pricing

• Customers know the price is an estimate based on weight.
• They’ll be charged for the actual weight you purchase, shown on the receipt.

Selecting the correct item

• Mark items as Found or Unavailable in the app.
• Always read item descriptions and check names, quantities, weight or size, and brand.
• Use barcode scanning when available to ensure accuracy.
• Be mindful of expiration dates

Shopping for fresh produce

• Inspect fruits and vegetables for any damage.
• Test root vegetables for firmness, avoiding those with cracks or soft spots.
• Citrus should be firm but not hard.
• When in doubt, consult the store’s staff.

Bagging and packaging items

• Organize items by category in bags.
• Place fragile products on top to avoid damage.
• Keep cold items together to maintain appropriate temperatures.
• Avoid placing the store receipt inside the bag and refrain from handing it to the customer.