Queue access

Uber’s technology uses a first-in-first-out (FIFO) system. Once you enter the FIFO zone, you’ll be placed in a virtual queue. The first driver to enter this queue will be the first to receive a trip request, when available.

Driving mode queues

Advantage Mode is a program in select markets that offers higher earnings and more exclusive ride requests to highly rated drivers who accept more often, cancel less, and get riders where they need to go safely.

When you’re in Advantage Mode and waiting in an airport queue, you can access exclusive ride requests.

Drivers in Advantage Mode will also have continued access to PreMatch and ExpressMatch, where available.

When you’re in Standard Mode and in an airport queue, your queue status will be the same as it would be if you were in Advantage Mode. However, you’ll get fewer exclusive offers.

For more information about Standard and Advantage Mode, visit our blog.

Queue joining tips

If you face any issues while joining the queue, here are some suggestions:

• If you notice low or no service on your device, try moving elsewhere in the staging area.
• GPS issues can cause the app to think you’ve left the staging area. To get the most stable GPS location as possible, it’s suggested to keep your phone mounted or near the window/windshield of your vehicle.
• Adjusting or turning off your GPS settings can cause issues with connecting to or joining the queue.
• Once you receive a request, rejecting the request outright or canceling the request after accepting could result in your spot in the queue resetting.

Note: Your spot isn’t lost if the rider cancels. If a rider cancels and you’ve already left the waiting area to pick the rider up curbside, simply return to the waiting area right away. You’ll get your spot back.

• Be sure that you’re not logging out, quitting the app, restarting your phone, or turning your device off as that will result in losing your spot in the waiting area.

Getting priority access at the airport

Airport Priority Queue Access is a way to improve your experience at the airport.

When you get a short trip from the airport, we’ll hold your spot in the queue.

Airport Priority Queue Access still works even if you go offline or do other trips before returning to the airport queue. You can return to the same airport and get your next trip right away.