What is Uber Reserve?

Uber Reserve lets you request rides in advance. As a driver, you can see Reserve trip requests up to a week ahead. You’ll know the pickup and dropoff spots, as well as the fare, before you accept.

Accepting Uber Reserve trips

• Eligible drivers can find Reserve trips in the Driver app by tapping Menu and then Opportunities Center.
• Some Reserve trips will appear on the home screen when the pickup time is close to the current time.

Rider cancellations

• You receive a fee if a rider cancels within an hour of pickup and you’re online heading to the location.
• For Uber Black and similar high-end options, you get the full fare (service fee not included) if a cancellation happens within an hour of pickup.
• For Uber X, Uber XL, Uber Comfort, and other economy products you’ll get a standard cancellation fee (service fee not included) for last-minute cancellations.
• No fee if you’re estimated to be more than 20 minutes late and the trip goes to another driver.

When to go online

• Premium options (Uber Black, etc.): Be online 45 minutes before pickup or the ride might be reassigned.
• Economy options (Uber X, etc.): Be online 30 minutes before pickup or the ride might be reassigned.

Cancellation policy for drivers

• Premium options: Cancel at least 45 minutes before pickup to allow re-matching.
• Economy options: Cancel at least 30 minutes prior to pickup to allow re-matching.

You must be online 45 minutes before pickup (premium) or 30 minutes before (economy), or you might lose the reservation.

Lost access to Reserve trips

Riders pay an extra for the Uber Reserve experience, hence only drivers who consistently follow the reservations policy are eligible to select reservation requests from the Reservations section in the Driver app.

• If the reservation policy is not followed, you’ll receive a reminder email stating that if you want to continue receiving reservations, you need to follow the policy for future trips.
• If your access to reservations is removed, you’ll also receive a notification email explaining the reason.

If you lost access to Reservation trips and you think you’re eligible for, please contact support.

Accepting other trips

You can still get on-demand requests before your Uber Reserve trip. The app tries to match you with trips leading towards your scheduled pickup.

Wait time fees

• Premium options: 15 minutes of wait time are included. If the rider doesn’t show and you cancel after 15 minutes, you get the full fare minus the service fee.
• Economy options: 5 minutes of wait time included. If the rider doesn’t show and you cancel after 5 minutes, you receive a standard cancellation fee minus the service fee.
• Airport pickups: 60 minutes wait time for Premium, 45 minutes for Economy. If you wait and then cancel, you get a cancellation fee and move to the front of the airport queue.