Benefit cards are pre-funded debit cards issued by health plans that are used only for eligible healthcare expenses. Eligible expenses may require insurance copayments and deductibles and are defined by your health plan. Examples may include prescription drugs, medical devices as well as transportation, grocery items, and over-the-counter medications; coverage will vary based on plan.
Some health plans now allow you to use your healthcare benefit card directly on Uber and Uber Eats for covered expenses. Going to and from a medical appointment, or ordering grocery and or over-the-counter (OTC) items should be easy.
Yes, starting in 2024, if you have a participating plan, you can order store-to-door delivery with Uber Eats. You can get grocery and/or OTC items delivered from participating store locations within the Uber Eats network.
Some participating plans also allow you to request rides with Uber. Please contact your health plan for coverage details.
Uber’s technology helps match consumers looking for rides and independent providers of ride services. We also connect consumers and grocers so they can buy and sell groceries and other items, then we match them with independent delivery service providers.
Learn how to request a ride with the Uber app.
Uber is designed to work both on mobile and a web browser.
For grocery and over-the-counter-items, you can shop on a desktop computer at ubereats.com or on the Uber Eats app. If you choose to use the mobile app, download Uber Eats from the App Store (iOS) or Google Play.
For requesting rides, you can request a ride from a desktop computer at m.uber.com, but we recommend downloading the Uber app to your smartphone so you can easily request a return ride when you’re not at home. If you choose to use the mobile app, download the Uber app from the App Store iOS or Google Play Android.
You should use the same account to log into Uber and Uber Eats.
Create an account with Uber and add your card
When you’re ready to check out, you’ll see:
Follow your order in the app
Eligible items vary based on plan. If an item is not covered by your card, it will be charged to the secondary payment method on your account or you will be asked to remove the item from your cart before you can continue.
Some plans allow you to see which items are eligible on the payment screen before you complete your order. Otherwise, proceed to the checkout to see what’s eligible. Restrictions apply to alcohol, tobacco, cannabis, and other items. Please contact your health plan for coverage details.
Applicable fees will be covered by your benefits card if deemed eligible. Tax for covered items is charged to your benefits card; however, other fees may be charged to your secondary payment method if they are not covered by your benefits plan. Coverage may vary by plan. Please contact your health plan for coverage details.
Please visit your program website and contact your plan or card vendor’s support team for questions about your plan’s eligibility.
Depending on your health plan (and card provider) this experience may vary. For some, item eligibility is determined by the benefits card provider on an item-by-item basis: if an item is not covered by your card, it is charged to the secondary payment method on the account. For others, if there’s an ineligible item in your cart such as alcohol, tobacco, cannabis, and others, you will either need to switch the entire cart to a new payment method or remove the item before you can checkout.
Right now, Uber Cash cannot be used as a secondary payment in combination with your healthcare benefits card.
We’re here to help, 24/7!
To reach us via web:
To reach us via the app:
You can also visit our how-to page about healthcare benefits cards for more information.
Please contact Uber Eats (see above) within 48 hours. After this time frame, we may be unable to provide a refund or other resolution. For the best help, mention the exact missing or incorrect item(s) in your order. If you received an incorrect item, please upload an image of the item you received.