Please feel free to contact us anytime you feel that you overpaid or were charged too much for a trip. We'll review and make adjustments as necessary. However, please note that adjustments on trips can only be made within 30 days from the trip ends.
Share details using the form below if you paid a cash fare that was higher than expected. To let us know that your fare was higher due to the trip route, go back and select, "My driver took a poor route."
Your cash fare may be higher than expected for one of several reasons:
1. If you have an outstanding balance from a previous trip that was not paid in full when completed, a pending payment is added to your account and then charged on your next cash trip.
2. Some promotions are not applicable to cash trips, but if you met all of the promo criteria and added the code before the trip ended, it should apply.
3. Technical issues may have caused your fare to be incorrectly calculated. (This is rare.)
4. If you were previously charged a cancellation fee, this would be added to your account balance.
If you think you are incorrectly charged a fee, you can now get an automatic instant refund through the options below in your help menu: