If you see any of the error messages in your app, you won't be able to request a ride until you update your payment method:
- "Request Failed: Card Declined"
- "Your payment method is invalid. Please update your billing settings"
- "There was an error processing your request"
You'll also need to update or add a new payment method if your payment method was declined for one of the reasons below:
- Card number entered is incorrect
- Credit or debit card has expired
- Insufficient funds in the account
You can access instructions on how to update payment details via the link below.
To prevent your payment from getting declined moving forward, you may need to contact your bank in the following situations:
- You're traveling abroad and haven't authorized international transactions
- The bank rejected the charge from Uber based on fraud
- You've exceeded the withdrawal limit on your account
- You've reported your card as lost or stolen
If your payment was declined, it could result in an outstanding balance that needs to be settled before you request your next ride or order on Uber Eats. You can click on the link below to clear any outstanding payments.